The Facts
- Terry McElhinney and his partner recently moved into their dream house
- They had been Hiscox customers for fewer than three months when their underground services collapsed due to a tree root growing into them
- They had no running water for almost a month
- Hiscox paid the claim, worth tens of thousands of pounds, when many insurers wouldn't have
Claims Zone
Hiscox prides itself on providing a claims service that is second to none. But don't just take our word for it...Dear Hiscox
We hadn’t been insured with you for long, and thought that you would find some reason in the small print to walk away from our claim – which I believe 99 per cent of other insurance companies would have done. Instead, we got financial and emotional support throughout.
My partner and I recently moved into our dream house. Moving house is a chore at the best of times, so finding out that there was a major problem with the septic tank only added to the stress. The solution wasn’t cheap, but Hiscox committed to paying our costs even though they increased as the full extent of the work unfolded.
The level of care from your representative was also outstanding. He turned up like a knight in shining armour and was calming and reassuring at a time when we were at the end of our tether. Our broker was also very supportive during those long months.
I am a corporate trainer and will use my experience with Hiscox as a prime example of customer care. Most big businesses are all about turnover and neglect the people skills that keep customers coming back.
Despite the stress of the past few months, the claims process has been a very positive experience. I plan to move my other insurance over to Hiscox, and will recommend you to all my friends and the delegates on my courses.
Yours sincerely,
Terry McElhinney