Superb service winning entry

In the last issue, Hiscox News asked brokers for their suggestions about ways that Hiscox can improve the service it provides to its broker partners. 

Barry Nicol, from Johnstone Insurance in Leeds, sent in the best idea and won an iPad 2 for his efforts.

Barry suggested ways for Hiscox to better interact with brokers and customers online. Here are his suggestions:

• Twitter provides a great opportunity for Hiscox to market its services to followers, such as brokers like Barry. In addition, it allows companies to provide a professional insight into industry matters.

• A document app could be useful for all policyholders. The app would allow instant access to current policy documentation, including claims telephone numbers. This would be especially valuable for someone who travels frequently and wants their policy documents close at hand.

• Skype calls would provide the ability to ‘meet’ people face to face, which could further enhance business opportunities. In addition, calls between Skype users are free.

Hiscox will be testing these suggestions as part of the Superb Service programme. Expect to hear more about this in 2012.